Server Guide ~ 2006
Terminal Operations
To Clock On System	1
Ordering Items	1
Sending Orders	2
Ordering Quantity Of An Item	2
Picking Up An Open Check	2
Splitting A Check before entering items	3
Split Check After All Items Have Been Sent	4
Tendering Functions
Tendering A Check Out To Cash	5
Tendering Out Single Credit Card	5
Adding Charged Tips To Credit Cards	6
Tendering Multiple Credit Cards (ONE Check)	7
Charged Tips on  Multiple Credit Cards (ONE Check)	7
Tendering Credit Card for Guest(s) leaving early (ONE Check)	8
Charged Tips for Guest(s) leaving early (ONE Check)	8
Tendering Split Checks	9
Charged Tips on SPLIT Checks	9
Redeeming a Gift Certificate	10
Redeeming a Gift Card _______________________________ 10
Terminal Functions
View Open Orders	11
Check-Out Procedures
Print a 06 Server (Stmt) Statement	11
Clocking Off System For Servers	11

Sending Orders
1.	While still in check, and once all items have been ordered,
press:
Send to send the items to the bar/kitchen, or
Print will print receipt and send items

Ordering Multiple of an Item

1.	While still in item entry screen, press @
2.	Enter Quantity, then Enter
3.	Press the button for  the Item to be ordered

Retrieving an Open Check
1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.

2

Splitting a Check Before Ordering Items

1.	Swipe Server Card or enter Server #
2.	Enter Order #, press Enter
3.	Enter # of Guests, press Enter
4.	Press on the # of Checks
5.	Press the button for the Item to be ordered
6.	Select any Modifiers, then press Enter
7.	Select the check that the above items should be assigned to
Note: After selecting the new check, that check number appears in the left margin.  Items remaining on Check 1 have no check number next to them.
8.	Continue this procedure until all items have been ordered and assigned to the correct checks.
9.	Press:
Send to send the items to the bar/kitchen, or
Print to print and then send the items
* Prompt Guest & Checks has to be enabled for server to split the check

3

To Clock on System

1.	Swipe Server Card or enter Server #
2.	Time In  screen will appear, Press OK
Ordering Items

1.	Swipe Server Card or enter Server #
2.	Enter Order #, press Enter  
3.	Enter # of Guests, press Enter
4.	Press on the # of Checks
5.	Press the button for the Item to be ordered
6.	Select any Modifiers
7.	Press Clear to return to the order/entry screen
8.	Continue this procedure until all items have been ordered.
9.	Press:
Send to send the items to the bar/kitchen, or
Print to print and then send the items

1

Split Check After All Items Have Been Sent
1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Find and Press Manager 
4.	Press *Split
5.	Press Assign # Of Checks 
6.	Enter # OF CHECKS ON TOP  (2, 3, 4 ….) and press Accept
7.	Press the first Item to be moved to a different Check
8.	Push check # on top for  the Item to move there
9.	Proceed with the next Item
Note:  Items will remain on Check 1 unless assigned to another check.
10.	Press Accept when done or Ignore to reject the selection                                                                                                                                                                                                                                                                                                                                                                                        
Note: When accepting selection, # on side of items states the check number.
11.	Press Print to exit Item/Entry screen and print, or
   Send to exit Item/Entry screen without printing

4

Adding Charged Tips To Credit Cards
MUST be entered for all Credit Card transactions.
If customer leaves a cash tip, enter “0” for Charged Tips.

1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total
4.	Press Cc Tips
5.	Enter the Tip Amount from the voucher signed by the customer, and press Enter
Note:  If customer leaves either no tip or a cash tip, you must finalize the Credit Card transaction by entering a “0” (zero) tip amount.
6.	Verify Tip amount and press OK
If incorrect, press Cancel and go back to Step 4
7.	Final receipt will print

6

Tendering Multiple Credit Cards ~ ONE Check
1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total enter the dollar amount to be charged on the first Credit Card and press Enter
4.	Press Chg Card and swipe first Credit Card - wait for approval
5.	Enter the dollar amount to be charged on the second Credit Card and press Enter (or press Total to pay the balance)
6.	Press Chg Card and swipe second Credit Card - wait for approval
7.	Repeat steps 5 and 6 for up to 9 Credit Cards
8.	Press Print , then Clear or Send to exit check
Note: Two receipts will print for each credit card, one for the House (needs to be signed by the guest) and one for the guest as a receipt.
Charged Tips on Multiple Credit Cards ~ ONE Check
1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total 
4.	Press Cc Tips the computer selects the first Credit Card
5.	Other Credit Card can be selected by pressing on it
6.	Enter the Tip Amount to apply to the first Credit Card from the voucher signed by the customer.
7.	Verify Tip amount and press OK
8.	Enter the Tip Amount to apply to the second Credit Card from the voucher signed by the customer.
9.	Verify Tip amount and press OK
10.	Repeat steps 7 and 8 for each credit card
11.	Final receipt will print

7

Tendering a Check to Cash

1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total and enter amount given or
4.	Press Total again
Note: Entering Total again will not give change amount
5.	Press Cash
6.	The check will be paid to cash and a receipt will print
Tendering Out a Single Credit Card

1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total
4.	Press Total again, then press Chg Card 
5.	Swipe the Credit Card or if card is defective, key-in credit card number and expiration date.
Note: American Express has one less digit.
6.	Wait for approval
Note: Two receipts will print, one for the House (needs to be signed by the guest) and one for the guest as a receipt

5

Tendering Credit Card for Guest(s) leaving early 
i.e. multiple guests on ONE Check 
Use when one or more guests are leaving early.

1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total enter the dollar amount to be charged to the departing guest and press Enter
4.	Press Chg Card and swipe Credit Card - wait for approval
Note: If more than one guest is leaving early, enter dollar amount for subsequent guest(s), press Enter, swipe card and repeat until credit cards for all departing guests are processed.  Then:
5.	Press Print 
Note: Two receipts will print for each credit card, one for the House (needs to be signed by the guest) and one for the guest as a receipt.
Charged Tips for Guest(s) leaving early ~ ONE Check
 
1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total 
4.	Press Cc Tips the computer selects the first Credit Card
5.	Enter the Tip Amount to apply to the first Credit Card from the voucher signed by the customer, then press Enter
6.	Verify Tip amount and press OK
7.	Note: If more than one guest is leaving early, then for each guest leaving: enter Charged Tips, then press Enter, Verify Tip Amount and press OK.
8.	Final receipt will print

8

Redeeming A Gift Certificate
1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total
4.	Enter the Dollar Amount of Gift Certificate 
5.	Press GiftCert
6.	Enter the next Dollar Amount (or press Total to pay the balance of the check)
7.	Press the appropriate tendering method and follow directions
Redeeming Gift Card 
(for gift cards linked to system)

1.	Bring presented Gift Card to Terminal
2.	Swipe Server Card or enter Server #
3.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
4.	Press *Giftcrd (usually near bottom of main menu)
5.	Press Balance Inquiry? and Swipe Card
6.	Press Exit 
7.	Press Print Ck and present new voucher  to be signed and tip added 
8.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
9.	Press Total and enter the Amount to apply to the Gift Card from the voucher signed by the customer, then press Enter
10.	Press GC Redeem and enter the Tip Amount to apply to the Gift Card from the voucher signed by the customer (enter 00 if none), then press Enter

Note: If there is a Balance Due or the Customer chooses not to use the Gift Card to pay entire amount, continue with normal Split Tendering procedure.

10

Terminal Functions
View Open Orders

1.	Swipe Server Card or enter Server #
2.	Press Reports, then touch Orders now Open or press 1 Enter
3.	Press Print for a paper copy.
4.	Press Clear to exit

Check-Out Procedures
Print an 06 Server Statement 

1.	Swipe Server Card or enter Server #
2.	Press  Report
3.	Press 06 Server STMT or press 6 Enter 
4.	Press Print for a paper copy of the report, or Clear to exit

Clocking Off System For Servers

1.	Swipe Server Card or enter Server #
2.	Press Time Out
3.	“Time Out” dialog appears, Press OK
4.	“Are YOU ENDING DAY? “ dialog appears, 
Press Yes to end the day
Press No for breaks (screen will go back to the “Start-Sign On”)
5.	Enter Reported Tips and press Enter
6.	Verify Reported Tip amount and press ACCEPT 
7.	Copies of accountability will print out

11

Tendering SPLIT Checks
i.e. Two Guests and Two Checks

1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total 
4.	Press on check to tender, then press on tender method i.e. Cash or  Chg Card and follow directions

Note: If Cash is one of the tender methods, it must be tendered FIRST.  Also, you must use the Cash key on the Tender Menu – Not the Yellow Cash button on the bottom functions.

5.	Repeat steps 4 to tender all checks
6.	Press Print 

Note: Two receipts will print for each credit card, one for the House (needs to be signed by the guest) and one for the guest as a receipt.
Charged Tips on SPLIT Checks
1.	Swipe Server Card or enter Server #
2.	Enter Order #, and press Enter or press on the desired order # displayed in the list on the left side of the screen.
3.	Press Total 
4.	Press Charge Tips then press on the desired check from the list.
5.	Enter the Tip Amount to apply to the first Credit Card from the voucher signed by the customer.
6.	Verify Tip amount and press OK
7.	Enter the Tip Amount to apply to the second Credit Card from the voucher signed by the customer, then press Enter.
8.	Verify Tip amount and press OK
9.	Repeat steps 7 and 8 for each credit card
10.	Final receipt will print

9