Re-Open Orders Closed on this terminal
 
      		**** Cancel to Return ****

*LOrder:

•	See ‘Review Orders’ for more detail information:

•	Using *LOrder to Re-open an Order:

Follow the normal *LOrder review process, find the order you wish to re-open.  Striking the ‘Re-Open’ button and the order in the display panel will be taken from memory and re-opened.  Remember only the orders closed on this terminal will display in the list panel.  Re-opening global (network wide) orders is done using the ‘Manager Edit’ function selecting the ‘Open Closed Orders’ option.

•	What happens when Re-opening an Order:

When an order is re-opened, a negative (-) copy of the original order is constructed and stored in the electronic journal (the ORDER.QUE in the file server).  The (-) copy acts to reverse all data in the original order.  This process maintains accounting and reporting integrity.  A new order is then formed with the tender methods either VOIDED or altered to eliminate service charges on charge credit media (i.e., credit card transactions).  

Voided media can then be re-entered to correct any errors or customer requested additions or changes.  Credit card service charges can be added to charge media and the card authorization amounts can be changed.  Credit card items can also be voided and changed to different methods of tender (i.e., Credit changed to Cash).

Use the ‘Adjust Cc$’ button in the tender process to change the amount of a credit card transaction.  Use the ‘Add Cc Tip’ button to change or add a service charge on a credit transaction.
•	Tendering a Re-opened Order:

The re-opened order is the same as any partially complete order.  .  Adding additional sales or changing the method of tender canis acceptable.  These re-opened orders have to be tendered like any normal order.