GiftCard  (Stored Value)
 
      		**** Cancel to Return ****

Server (Cashier) Functions:

Issue and/or ADD Funds to Gift card:

1. Server selects *GiftCard key when in the Order Entry process.
2. The GiftCard dialog appears and Server selects the option ‘New Issue/Add Funds’.
3. Optional procedure keys hide and the prompt appears to ‘Swipe Gift Card’.
4. If the card is read without error, the prompt appears to ‘Enter Amount’.
5. When the amount is entered, review for completeness and then select the key ‘Post Amount’.

The system now connects to the Stored Value Service Provider to authorize or deny the card.  If the card is authorized, the dialog disappears and a PaidIn Transaction with PLU (97191) is created in the order entry list.  The stored value transaction is settled by any method of tender such as cash, credit, house charge, etc.

Charge (or settle) Purchases to GiftCard (Partial Redemption):

1.	At TENDER, enter Amount (manual entry or strike TOTAL to compulse the total amount due).
2.	Strike ‘GiftCard’ to use amount on account to tender the purchase.
3.	The ‘GiftCard’ dialog will appear.
4.	The server then follows the prompt ‘Swipe Gift Card’.  No other information is required to complete the partial redemption. 
5.	If the redemption is authorized, the dialog will hide and the amount posted against the card will form a tender transaction to settle all or part of the sale.  The tender transaction will be a PaidOut with the PLU 97391.
6.	If ‘Funds Available’ are less than the purchase amount, an additional AMOUNT DUE will be shown.
When the card is processed, funds used will reduce the amount on the card immediately.  A VOID procedure must be used to correct a mistake in posting.  Remember that the GiftCard processing is online, not after the fact like credit cards.

CashOut GiftCard (Complete Redemption):

1.	At TENDER select the ‘Cashout’ key.
2.	The procedures will follow the Partial Redemption defined above with the exception that ALL funds available on the card will be redeemed.  This may result in CHANGE (cash or other media) at tender.

Add funds to Account:    

1.	Follow the ‘New Issue/Add funds’ procedure explained above.
         Note: Adding funds to account must be a separate transaction.
    
Request Funds Available on GiftCard:

1.	Server selects *GiftCard when in order.
2.	GiftCard dialog appears and server selects ‘Balance Inquiry’.
3.	Server follows prompt to ‘Swipe Gift Card’ and if the card is authorized, ‘$$$ Funds Available’ will appear in the prompt field of the dialog.
4.	Select ‘CANCEL’ to exit the dialog.

Prior Issue/Add Funds:

If cards are issued by voice phone to the Stored Value provider, these funds must be posted to the providers database electronically.  Prior issue funds are not added to the provider database when phone issue is made.  Prior issue funds are electronically posted by the following procedures.

1.	When in order entry, select ‘*GiftCard’ and the GiftCard dialog will appear.  Select ‘Prior Issue/Add Funds’ and follow the prompts that ask for the card #, amount, and the authorization # given when voice activation was made. 
2.	Prior issue will request the card# be added manually and will require all digits (19).  
3.	Following data entry, select ‘Post Amount’ to complete the process.

Prior Redemption:

If cards are REDEEMED by voice phone to the Stored Value provider, these funds must be posted to the providers database electronically.  Prior redeemed funds are not added to the provider database when phone issue is made.  Prior redeemed funds are electronically posted by the following procedures.
1.	When in order entry, select ‘*GiftCard’ and the GiftCard dialog will appear.  Select ‘Prior Redemption’ and follow the prompts that ask for the card #, amount, and the authorization # given when voice activation was made. 
2.	Prior redemption will request the card# be added manually.
3.	Following data entry, select ‘Post Amount’ to complete the process.

VOID Transaction:

If for some reason a card must be reversed, deleted, redone, etc. the previous transaction must be VOIDED.  Because transactions are processed in real time (as they occur), the provider must receive electronic verification of changes.  It is not enough to void an item on the point of sale terminal, the VOID procedure is required.  Following is the procedure to complete the VOID:

1.	In order entry, select ‘*GiftCard’ and the GiftCard dialog will appear.
2.	Select ‘VOID Trans’ and prompts will appear for a Tracer Number and the Card Number.  Manually enter these values and after review for accuracy, select ‘Post Amount’.  If authorization is successful, funds will be reversed on the card and a PaidOut (PLU 97391) will be created at tender.

Manual Entry:

If for some reason a card can not be read, ‘MANUAL’ entry can be selected in the GiftCard dialog.  Manual entry must be selected BEFORE a function is selected.  Prompts change when the manual entry option is selected.  Otherwise operations are similar to those with the card swipe.

Cautions:

a.	Prior Redemption transactions can not be VOIDED.
b.	Stored Value funds are considered Paidin or Paidout media and are given PLUs of 97191 and 97391 respectively.
c.	All transactions are processed as they occur (online) and must be reversed appropriately if required.
d.	Nightly posting of a Stored Value batch does NOT occur.
e.	The service provider sets a nightly close, and this procedure starts a new day.  Voids can NOT be made against previous day’s data.