Credit Card REVERSAL:

Reversing a credit card transaction (NOT Current Day) posts a negative amount; thus, giving the amount back to the customers CHARGE ACCOUNT. 

REASONS for Authorization REVERSAL:

A.	Card charge applied to an incorrect customer.
B.	Method of payment is changed after the transaction is finalized.
C.	Customer splits method of payment after finalization.
D.	Give customer credit for RETURNS & REFUNDS.
 
PROCESS:

Reversal of a charge card requires manual entry of all card information; that is, the card #, previous authorization number, expiration date, etc.

1.	Open a new ORDER
2.	Have manager sign-on
3.	Strike *Rvs key
4.	Strike “TOTAL” key
5.	Enter Amount to reverse (including tip or service fee)
6.	Strike “Bank Card” key
7.	Follow prompts for card information entry
8.	**** System returns to Tender Entry panel and waits for selection of reveres to choice.

CAUTIONS:

A.	Card charges and reversals entered in the same processing day will not appear on the customers statement.  The system matches reversals and discards matching entries; thus, preventing customer confusion due to operator error.
B.	Charge Cards can be reversed and then applied to any other method of tender.
C.	 The amount to reverse will include the tip or service charge.  The system will reverse the tip/service fee against the server accountability; thus, the server that originated the order should start the order that includes the reversal.
D.	Charge card reversals for entries that did not occur in the current day, must be MANUALLY processed with all previous information.  This process is called “OFF LINE” posting.
E.	Charge card entries can be VOIDED until the TIP/SERVICE charges are added to the transactions.  Charge card transactions are finalized when the Tip/Service fees are added.  Once these fees are added and the transactions are finalized, the card must be reversed to maintain server accountability.